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v1.0  ·  7 Jun 2026

Refund Policy

When and how refunds are issued for your Spiike subscription.

1.Overview

We want every Spiike customer to have a great experience. This Refund Policy explains when and how refunds may be issued. It forms part of our Terms of Service. Because purchases are processed by Paddle as our Merchant of Record, refunds are issued through Paddle, and Paddle's buyer terms also apply.

2.7-day money-back guarantee

If you are not satisfied with your first paid Subscription, you may request a full refund within 7 days of your initial purchase. To be eligible:

  • your request is made within 7 days of the initial purchase date;
  • you contact our support team first so we have a chance to resolve the issue; and
  • the request is made in good faith and not after extensive use of paid features within that window.

To request a refund, email help@spiike.ai with your account email, plan, and a short description of the issue.

3.Your statutory rights

Consumers in the EU / UK

If you purchase as a consumer in the EU or UK, you may have a statutory right to withdraw within 14 days. Where you ask us to start providing a digital service immediately, you may be asked to acknowledge that you lose that withdrawal right once the service has been fully performed. Nothing in this policy limits any mandatory consumer rights you have under the law of your country of residence.

4.Renewals

Subscription renewals are not eligible for the goodwill refund above. If you do not wish to be charged at renewal, cancel before the renewal date — you can cancel at any time from your account settings, and access continues until the end of the current billing period.

5.Free tier

The free tier is provided at no charge and carries no refund. It does not convert to a paid plan automatically. When you choose to upgrade to a paid plan, the 7-day guarantee in section 2 applies from your first paid charge.

6.Partial refunds & downgrades

We do not provide pro-rated refunds for partial billing periods or for downgrading mid-cycle, except where the Service experienced a significant, verified technical failure on our side that materially prevented you from using it. In that case, contact us and we will make it right.

7.How refunds are processed

Approved refunds are issued by Paddle to your original payment method. They typically appear within 5–10 business days, depending on your bank or card issuer. We refund in the currency of the original transaction; any difference due to exchange-rate movement is outside our control.

8.Exceptions

Refunds will not normally be issued where:

  • the account was suspended or terminated for breach of our Terms of Service;
  • the request falls outside the 7-day window (subject to your statutory rights);
  • there is a pattern of repeated refund requests indicating abuse; or
  • the charge is a renewal (see section 4).

9.Chargebacks

If you have a billing concern, please contact us first — we can usually resolve it faster than a bank dispute. Initiating a chargeback without contacting us may lead to suspension of your account pending resolution. We reserve the right to dispute chargebacks we believe are made in error or bad faith.

10.Contact